When choosing a web host, it’s crucial to balance performance with price. LiquidWeb has earned a solid reputation in the hosting world, and after using their services, I can see why.
Known for their managed hosting plans and stellar customer service, they cater to businesses looking for reliability and high performance.
But are the higher prices justified? In this review, I’ll break down all the important details to help you decide if LiquidWeb is worth the investment for your website’s needs.
Liquidweb Overview
Liquid Web is a managed hosting provider offering high-performance cloud hosting, dedicated servers, VPS hosting, and managed WordPress and WooCommerce solutions.
Catering to businesses of all sizes, Liquid Web is known for its robust infrastructure, exceptional customer support, and 99.999% uptime guarantee.
Its services are designed for mission-critical websites and applications, providing scalable solutions with advanced security and customization.
Liquid Web prioritizes reliability and performance, making it a trusted choice for developers, agencies, and enterprises seeking powerful hosting solutions.
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Key Features: Liquidweb
Liquid Web offers a comprehensive suite of hosting solutions tailored to meet diverse business needs. Key features include:
1. Managed Hosting Services: Comprehensive management of server maintenance, updates, and security patches, ensuring optimal performance and security.
2. High Performance: Optimized servers deliver fast loading times and high availability, supported by a 99.999% uptime guarantee.
3. Advanced Security Measures: Features such as DDoS protection, SSL certificates, and regular malware scans safeguard data and maintain site integrity.
4. Scalability: Flexible plans accommodate business growth, allowing seamless scaling of resources as needed.
5. Developer-Friendly Tools: Access to SSH, Git, and WP-CLI facilitates efficient development and deployment processes.
6. Automatic Daily Backups: Regular backups ensure data safety and enable quick recovery in case of issues.
These features collectively position Liquid Web as a robust and reliable hosting provider, catering to businesses seeking high performance, security, and scalability.
Hosting Management – Is It Easy To Use?
Liquid Web is an advanced solution, so I’m not expecting it to be as straightforward as shared hosting.
Nonetheless, the advertised plans come fully managed with either an InterWorx, cPanel, or Plesk control panel (for this specific review I explore the InterWorx panel).
This means that it’s enough for you to take care of application installation and general settings, while Liquid Web does the rest – launches the server, prepares it for use, and takes care of maintenance.
The initial experience is as described. After the purchase, I logged in and saw that my server was “being built.” In a couple of minutes, the status changed to Running, and I was ready to explore the interfaces.
The interface you see above is the main account management interface, where you’ll see your services, billing information, support, and so on. It’s quite outdated, but Liquid Web is working on a new interface. You can already see it by clicking My Liquid Web.
My Liquid Web will replace the old interface, but as of now, it’s not yet fully functional. Some menu items work fully, while some redirect you back to the old interface.
Nonetheless, in terms of hosting management with Liquid Web, there’s just one important thing to mention.
If you are not buying a domain from Liquid Web, you’ll need to point it to your server yourself. The same goes for performance and speed optimizations – that’s your responsibility unless you buy additional Liquid Web services.
So while Liquid Web is a managed service, site-level management such as domain, performance, and application-level security is up to you. All that is done in the account management interface.
Liquidweb: Pricing Details
Liquid Web offers a variety of hosting solutions tailored to different needs. Here’s an overview of their key offerings and pricing:
1. Virtual Private Server (VPS) Hosting:
- Cloud VPS: Starting at $5/month, these plans provide scalable resources with root access and optional management services.
- Managed VPS: Starting at $14.75/month (regularly $59/month), these plans include fully managed support, advanced security, and a 100% network uptime guarantee.
2. Dedicated Server Hosting:
- Standard Dedicated Servers: Starting at $59.50/month (regularly $199/month), these servers offer high performance with customizable configurations.
- High-Performance Hosting: Designed for resource-intensive applications, pricing starts at $1,127/month, featuring load balancers and multiple servers for optimal performance.
3. Managed WordPress Hosting:
- Managed WordPress Plans: Starting at $5.25/month, these plans are optimized for WordPress, offering features like automatic updates and enhanced security.
4. Managed WooCommerce Hosting:
- WooCommerce Plans: Starting at $5.25/month, these plans are tailored for WooCommerce stores, providing optimized performance and scalability.
5. Cloud Hosting:
- Cloud Dedicated Servers: Starting at $26.70/month (regularly $89/month), these servers combine the power of dedicated hardware with cloud flexibility.
6. SQL Server Hosting:
- Single Server Configurations: Starting at $561.50/month, these packages are built-to-order for high performance and include features like DDoS protection and Acronis Cyber Backups.
Additional Considerations:
- Control Panel Licensing: Liquid Web offers control panels like cPanel and Plesk, with pricing based on the number of accounts and server type. For example, cPanel Admin Cloud (up to 5 accounts) is priced at $28/month.
- Promotions: Liquid Web frequently offers discounts, such as up to 75% off for the first few months on select plans.
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Please note that prices are subject to change and may vary based on specific configurations and promotional offers. For the most current information, it’s recommended to visit Liquid Web’s official.
Liquidweb: Customer Support
Liquid Web is renowned for its exceptional customer support, available 24/7/365 through multiple channels:
- Phone: Reach support at 1-800-580-4985, Ext. 2.
- Live Chat: Accessible via the Liquid Web website or your account portal.
- Support Tickets: Submit and track tickets through your account dashboard.
The support team comprises over 250 certified technicians, including Red Hat Linux and Windows specialists, ensuring expert assistance across various technical areas.
Liquid Web commits to rapid response times, aiming to answer live chats and phone calls within 59 seconds, and support tickets within 59 minutes.
This dedication to prompt service is part of their “Heroic Support®” philosophy, emphasizing personalized and effective customer care.
Customers have praised Liquid Web’s support for its professionalism and efficiency. For instance, a user shared a positive experience with a support agent who was “understanding, polite, and patient,” highlighting the team’s commitment to customer satisfaction.
In summary, Liquid Web’s customer support is a cornerstone of their service, offering reliable, round-the-clock assistance through various channels, staffed by knowledgeable professionals dedicated to resolving issues promptly and effectively.
The Final Verdict
Liquid Web is a premium hosting provider known for outstanding reliability, performance, and support. Offering managed WordPress, VPS, and dedicated hosting, it caters to businesses requiring high uptime and speed.
Liquid Web guarantees 100% uptime and provides 24/7 expert support. While it’s more expensive than some competitors, the value is evident in its top-notch service, security, and tailored solutions.
Ideal for businesses with demanding hosting needs, Liquid Web stands out as a solid choice for performance-driven websites.
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FAQ’s
Liquid Web provides a comprehensive Help Center addressing various aspects of their services. Here are some frequently asked questions:
How can I contact Liquid Web support?
Support is available 24/7/365 via phone, live chat, or support tickets. Phone support can be reached at 1-800-580-4985. Live chat is accessible through your account portal or the main website.
What is PCI Compliance, and how does Liquid Web handle it?
PCI Compliance involves meeting security standards to protect customer data, especially credit card information. Liquid Web assists customers in achieving compliance through regular security scans and support.
How do I open a support chat?
You can initiate a support chat from the main website or your account portal. Authenticated chats can be started directly from your account, while unauthenticated chats from the main site will require login credentials.
How do I view my billing information?
Access your billing statements by logging into your account and navigating to the “Billing” tab. Here, you can view invoices, payment history, and make payments.
